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UX for The Internet of Things

    • Interusability: Designing a coherent system UX - Claire Rowland  (Free)

      Conventional usability/UX is concerned with interactions between a user and a single UI. But IoT interactions often span multiple devices with very different capabilities. IoT designers can’t just think about designing separate user interfaces, but need to design a coherent UX for the whole system. This is interusability. This talk will cover: Helping users form an effective mental model of the system: what different devices do, and how they are interconnected. When is it appropriate to explain the system model–how things actually work–and when to simplify so they don’t need to concern themselves with technical details? Effective composition: distributing functionality between devices to suit the capabilities of the devices and context of use. Appropriate consistency: how to determine which elements of the design should (and should not) be consistent across different interfaces, considering e.g. terminology, platform conventions, aesthetic styling, and interaction architecture. Continuity: how patterns of connectivity unique to IoT can cause discontinuities in the UX between devices, and how to handle these in the design.
    • 00:43:33

    • Understanding Industrial Design - Simon King  (Free)

      As computation and network connectivity extend beyond the screen, into products and environments, interaction designers find themselves addressing new UX challenges in the physical world. Although the context is new, much can be learned from long-standing principles of industrial design. This talk will use examples from industrial design to highlight principles and practices that are relevant to interaction designers and UX professionals. Historical context, fundamental building blocks, and instructive examples will be used to inspire and instruct across multiple principles.
    • 00:36:19

    • Getting to simple: Deploying IoT at scale - Pilgrim Beart

      This talk will outline the technology architecture of IoT and then share lessons learned by Pilgrim Beart, founder of AlertMe, as he scaled his Connected Home service into the millions. The sheer scale of IoT presents new opportunities and new challenges, particularly for the way in which machines and humans interact. This talk will explore the underlying factors and trends driving IoT design requirements, and provide concrete examples of lessons learned–and pitfalls to avoid–in creating IoT services for the mass consumer market. Key takeaways for attendees: What is IoT? What factors drive IoT design decisions? Pitfalls to avoid Mindset for successful IoT design
    • 00:37:10

    • Prototyping experience for connected products - Martin Charlier

      The type of products designers work on is changing. Electronics prototyping is important, but focusing on experience prototyping early on is crucial to find out whether you’re making the right product, and what kind of user experience it’s going to need. Understanding the question you’re trying to answer and the purpose of your prototype is crucial to selecting the appropriate and most effective prototyping method. This might be a method that is less familiar to those who work in software UX, like using film, enactment, or body storming. Attendees will learn about prototyping methods less familiar for software UX but well-suited for connected products; understanding the purpose of your prototype; and deciding what kind of prototyping is right for you.
    • 00:46:03

    • User experience and predictive device behavior in the internet of things - Mike Kuniavsky

      This talk will lay out the challenges and point to some potential approaches for the user experience design of dynamic, adaptive, predictive devices (such as the Nest Thermostat, the Amazon Echo, the Edyn water monitor, etc.) that use machine learning to create predictive models of people and sensors. The Internet of Things promises that by analyzing data from many IoT devices our experience of the world becomes better and more efficient. The environment predicts our behavior, anticipates problems, and intercepts them before they occur. The notion is seductive: an espresso machine that starts a fresh latte as you’re thinking it’s a good time for coffee; office lights that dim when it’s sunny and power is cheap. However, we don’t have good examples for designing user experiences of predictive analytics. Attendees will see examples of several different systems and leave with a list of UX challenges to creating behavioral systems, along with potential approaches to addressing those challenges.
    • 00:47:56

    • Experience design for IoT security: Lessons from architecture school - Ame Elliott

      This presentation is a call to action for designers to consider the privacy and security implications of smart home sensors. During the software era, the hallmark of good user interface design was to hide complexity and extraneous information while focusing on users’ primary tasks. As software moves off screens and more deeply into our physical environments, there are new security risks that call for embracing complexity in appropriate ways. There are many challenges to user experience design for security, including the inherent complexity of securing diverse systems. Design methods offer a rich toolkit for creating human-centered technologies, and provide a starting point for safeguarding users’ needs. Connected homes are just entering the mass market, but there are hundreds of years of architectural history to leverage about how people inhabit spaces. Architecture has tools for looking at broad, macro-level trends about society and at micro-level, site-specific contexts. Here are three lessons from architecture school to help experience designers and others building connected home/IoT applications: Start with people, in context. Understand unspoken needs. Homes are more than houses.
    • 00:25:40

UX for The Internet of Things

  • Publisher: O'Reilly Media
  • Released: July 2015
  • Run time: 3 hours 57 minutes

Get up to speed on UX design for the IoT

By the end of 2015, 4.9 billion connected "things" will be in use, and the one factor that will determine success of these products is the user experience. In this video, six of the smartest people working in design and the IoT share their knowledge, tools, and techniques along with the actionable advice you need to create extraordinary IoT experiences.

"Experience Design for the Internet of Things" was originally presented as a live online event. Now, all six presentations in that event are available to view at your leisure, including:

Getting to simple: Deploying IoT at scale
Pilgrim Beart, Founder, AlertMe.com Ltd.
Explore the underlying factors and trends driving IoT design requirements, with lessons learned—and pitfalls to avoid—from Pilgrim Beart’s experience scaling his Connected Home service into the millions.

Understanding industrial design
Simon King, Design Director, IDEO
Simon uses examples from industrial design to highlight principles and practices relevant to interaction designers and UX professionals. You’ll learn how the fundamental building blocks apply in the present context.

Prototyping experience for connected products
Martin Charlier, Independent Design Consultant
Learn about experience prototyping methods and how they differ from software UX prototypes. Understanding the purpose of your prototype is crucial to selecting the appropriate and most effective method.

User experience and predictive device behavior in the Internet of Things
Mike Kuniavsky, Principal Scientist, PARC
Understand the potential of UX design for dynamic, adaptive, and predictive devices. You’ll learn examples of several different systems and come away with a list of UX challenges for creating behavioral systems.

Interusability: Designing a coherent system UX
Claire Rowland, independent UX/product consultant
Because IoT interactions often span multiple devices that have different capabilities, UX designers can’t just think about designing separate UIs. Claire explains what’s involved in designing a coherent UX for whole systems.

Experience design for IoT security: Lessons from architecture school
Ame Elliott, Design Director, Simply Secure
How do you safeguard the privacy and security of people who use connected home/IoT applications? Ame presents UX designers with lessons from architecture school for designing smart home devices.